We offer rich media products and servicies to connect workers to the expertise they need, anywhere, any time, on any device.
AR Assistant is a mobile and handsfree system which provides interaction between experts stationed on company premises and remote users thanks to the simultaneous use of video and audio channels.
Some fields of application:
Technicians still routinely visit customer sites, maintain machines, diagnose problems, and often return multiple times for advanced troubleshooting and repairs. Yet despite a great deal of investments in service technology and process improvement, customers are generally unhappy with both speed of resolution and first-call resolution rates; both have stagnated in recent years. But there is innovation on the horizon.
The Internet of Things (IoT) is disrupting the status quo of maintenance and diagnostics. Particularly for mission-critical equipment, real-time status is helping manufacturers inform their customers about problems before they occur.
With smart glasses, every tech ( and even customers) can leterally wear the collocated expertise of a service organization, and leverage that knowledge base hands-free to maintain, diagnose, and repair equipment.
In collaboration with an american company, EyeSight platform bring scalable remote collaboration to large organizations, driving better service at lower cost.
"This is the basis for a brighter future, built on a hand up, not a handout."
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