mplsystems offer all the ingredients of the Multi-Channel Contact Centre from skills based routing to call recording, reporting and workforce optimisation through to e-mail, chat and social media. This technology sits alongside the customer experience software which includes customer services, campaign modules and Intelligent Agent Desktop to create a customised Contact solution which is cost effective from 4 to 4000 seats.

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  • Main activity Main activity Service Provider

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  • Call centres
  • Service management software
  • Call centre software
  • Field service software
  • Customer service software
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