Customers become satisfied customers when their returns are quickly accepted and they are speedily refunded. However, when they experience that the return logistics take a lot of effort and/or time, customers may become annoyed and never buy from you again. This is why it’s important to have efficient returns logistics in place – or to outsource your returns to a partner who can handle these efficiently for you. If you outsource your fulfilment to Monta, you have two options for managing your returns. You can choose to have us handle the returns for you, or you can do it yourself via our Return Management Authorisation system. Read more about these two options below.
Netherlands
When it comes to shipping, we are flexible: even though our offices are located mainly in the Netherlands, we ship worldwide. If you really want to grow, our international shipping options will definitely help. Pick-up location Of course, there is always the option to pick up the order at a nearby location. There are 2,000 pick-up locations within the Netherlands. These include shops such as Bruna, Jumbo and Primera.
Request for a quoteNetherlands
Monta work only with reputable shipping partners such as PostNL, DHL, Budbee, Fedex, Deutsche Post, Trunkrs, UPS, DPD and GLS. We have standardised IT links with all these carriers, making pre-notification, track & trace codes and label printing hassle-free. We work together with all these carriers to give you, the website owner, a choice of carrier to transport your orders. Naturally, we discuss this with you and offer advice. There is also the option to ship via several carriers, which is why we maintain such an extensive network of carriers that we work with!
Request for a quoteNetherlands
Monta Smart Stock is a feature on the Monta portal that specifically focuses on data insights for slow-movers and death-movers; these are products that are barely ordered or not ordered at all. When you act on this data, stock can be reduced by an average of 30 percent, which is an incredible cost-saving. This money can then be used, for example, for Google advertising, which will drive more traffic to your website with a consequently higher potential for more conversions. A win-win situation!
Request for a quoteNetherlands
Speed is a large part in your webshop’s success. This is why returns delivered to us before 12:00 P.M. are processed the same day. The entire process, like all other fulfilment processes, is coordinated by our customer-service staff, so that the customer remains fully informed about where the return is located and when they will be refunded. Service and quality first Fulfilment for your webshop is our passion. The customers’ success partly depends on error-free logistics. Speed of order processing, convenient delivery options and the provision of flexible services are decisive factors. We are well aware of this, which is why we invest all our passion, knowledge and experience in a great service which extends to an extremely simple and efficient return logistics.
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