WORLD OF MYSTERY SHOPPERS

Ukraine

Service Provider

• We provide Mystery Shopping researches at the Ukraine and CIS countries market with more than 60, 000 base of Mystery Shoppers. • Our clients and their recommendations can better tell about us. • Monthly, we perform 4000 estimates in Ukraine and 1000 ones in the CIS countries. • We can carry out visits of varying complexity from usual visits to procurements and provocations. • It is important for us the quality of the information provided, that is why we make double validation of the results of each estimate. Because of this, our services are 10% more expensive than other providers. • 92% of our customers are regular customers. • The average level of service of our customers is 87%. • We test and improve the service. Project managers make recommendations on optimization of business processes in customer service and revision of corporate standards. • We are the customer-centric company, our strategy - help in achieving your goals.