starlim//sterner's work is process-related, thus eliminating sources of error wherever possible. The zero fault philosophy is a clear commitment to our customers and guides all starlim//sterner workers who process their daily tasks. Fault-avoiding approaches such as FMEA, advanced quality planning (APQP), consistent monitoring of production processes and stable processes with high CPK ratings currently result in a failure rate of < 1 ppm. We envisage a further improvement of the ppm rate by continuously introducing improvements. Certified management systems make sure that the zero-fault philosophy is realized throughout the group's entire organization. We will not rest on our laurels, but work continuously on the improvement of our products, our services and our performance. If you want to send us commentaries, complaints or simply a few encouraging words, send them to this e-mail address: customer-service[at]starlim-sterner[dot]com.
Belgium
When registering a cosmetic product, you need to gather various documents specific to your product and to its ingredients. When starting the process, the list of documents needed to start the first step is mainly limited to raw materials. Even though this process takes time and requires many back and forth with your suppliers to ensure the correct documents are supplied, you should be able to gather them smoothly. Among these documents, the safety data sheets are crucial to enable our experts review your formula. Yet, all markets do not have the same requirements, it's always possible that specific documents we have requested simply do not exist or your suppliers/manufacturers do not have them. In such a case, it's always possible to create them from scratch. Please let us know when you have difficulties finding the SDS of an ingredient. Our SDS partners can easily fill in the gap to cover this obligation.
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