THE COAL AUTHORITY

FESSMANN genuine spare parts are tried and tested in the process and correspond fully to the construction specifications. This pays off by highest availability. The high quality of the genuine FESSMANN spare parts used will lead to evenly high product quality. Timeconsuming adjustments are a thing of the past. Our service offers spare and wear parts for old and new systems. Our technical support is available to you with its competence and experience for the selection and consulting needed. We supply the required parts just in time for planned maintenance. We will gladly offer any support you need for maintenance and repairs. In the scope of service agreements, we also offer comprehensive and longterm spare parts concepts.

Our FESSMANN online support will help you optimise the system parameters using stateoftheart control technology and network technology. We offer detailed problem analyses, problem solutions and system optimisations on the phone or with online connection. The first fifteen minutes of FESSMANN online support are always free of charge. Updates and changes to system parameters are possible by remote maintenance – and if you wish, you can be live on site for it! Service deployments are often rendered unnecessary by this. If they are necessary after all, our experts will pick the right spare parts for you right away, enabling our very well trained and experienced service engineers to install them immediately. This makes service quick and efficient. You can increase system availability and thus improve your productivity.

Our specialist consultants are trained and experienced technicians from the butchers' craft who will always keep an eye on your process along with the system technology. This way, we can offer you best consulting from commissioning to product optimisation. With our great experience, we put together ideal product ranges for you and adjust them to your wishes. Our technical consultants can also advise you on how to optimise processes in your existing FESSMANN systems. At the same time, you can improve your professional use of the reliable FESSMANN system. This ensure that your customers will receive best flavour at the highest productivity. Produce the best product at best consulting. Convince yourself of it!The FESSMANN specialist consultancy service can also be combined with other services in service agreements to permit highly efficient use at your end.

We will support you in project planning, scheduling and adjustment of the right solutions to your needs. Our specialist consultants will be helpful contacts who can support your production process. Our customer service will show up quite rarely. That is because our systems need an extraordinarily low amount of maintenance and are very failureproof. If you need our trained service engineers after all, however, they will be on site quickly. We are aware of our responsibility for our customers and our environment. We continually develop our systems in order to offer products that protect your resources and your wallet in future as well.