OMFAX SYSTEMS LTD

United Kingdom

Service Provider

Product catalogue preview

United Kingdom

Keyfax Repairs Diagnostics helps customer service staff diagnose tenants repair requests. Through a graphical interface it guides the conversation to identify exactly what the issues is, how it was caused, the priority, and automatically assigns the correct SOR code(s). So repairs are diagnosed correctly, first time, and tenants are satisfied. It is easily integrated with all of the major Housing Management Systems through a RESTful API, so communications are completely secure. It is also available in a tenant self-service module "Keyfax Repairs Online".

Request for a quote

United Kingdom

Keyfax Repairs Online helps tenants and residents by providing a simple way for them to diagnose their own repairs. It’s available 24 hours a day, via any internet enabled device, at a fraction of the normal cost. Simple to use, it allows residents to self-select the right diagnosis and register the repair or tenancy issue correctly. It saves time, satisfying tenants expectations of a rapid response and, through clever use of expert systems delivers the right Schedule of Rates (SOR) code to the Housing management system. As a web-based solution, Keyfax Repairs Online is easy to implement and integrate, with a ready-made call-flow process that guides the tenant through their repair diagnosis. It can be integrated with all the major Housing Management Systems used in the contact centre. This means there is no need to follow up a call because reported requests can be trusted.

Request for a quote

United Kingdom

Keyfax Enquiries Diagnostics helps customer services teams to handle inbound housing enquiries. It is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Customers can easily change the Enquiries diagnostic scripts to fit their housing association’s policies. Keyfax Enquiries comes with a model script set that can be used as-is, but is simple to update or change. Existing Customers use Keyfax Enquiries Diagnostics for handling: Antisocial behaviour An abandoned property An abandoned vehicle Illegal parking Fly tipping Criminal behaviour COVID 19 Services Renting a garage Rent balance enquiries Requesting an aid or adaptation Request for money advice Rearranging an appointment Raising a complaint Registering a compliment Keyfax Enquiries has an easy-to-use interface and simple search function, enabling Customer Service Advisors to help tenants with a wide range of housing enquiries.

Request for a quote

United Kingdom

Tenant Self-Service Enquiries Keyfax Enquiries Online helps tenants by providing a simple way for them to make any general housing enquiry. The service is available 24 hours a day, via any internet enabled device, at a fraction of the cost of a manned customer service desk. It enables residents to self-select the help they need and raise a variety of housing issues easily. It means the tenant can enquire at a time that suits them, and at their own pace. Enquiries Online is easy to implement and has simple and secure REST integration with any online customer portal. Keyfax Enquiries Online offers an elegant alternative channel into your Housing Association or Local Government office. Which frees up customer service advisors to handle more complex enquiries, or to give residents who need it, more help.

Request for a quote

View the whole product catalogue

Omfax has helped hundreds of Housing organisations to deliver great Housing Repairs and Enquiry services. Housing Associations choose Keyfax because: * Only Keyfax offers Intelligent Scripting for excellent Customer Service. * Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts. * Simple graphical Interface for customer service staff and tenants, which is fully responsive and accessible. * Out-of-the-box integration with portals and all major Housing Management Systems. * Comprehensive reporting on logged repairs and enquiries, and Google Analytics integration with Keyfax Online. * Simple Administration interface for customer service staff to write diagnostic scripts. Housing Organisations also appreciate the service offered by the Omfax team. We like to build long-lasting, mutually rewarding relationships with our customers, who also enjoy: * Quick installation and updates of Keyfax in their networks, or on Omfax Azure Servers. * Support from a ‘Cyber Essentials Certified’ team with years of experience in Housing. * Workshops to turn their repairs and enquiries policies into intelligent scripts. * Consultancy services for experienced Omfax scripters to write the diagnostics for them. * Comprehensive Admin Tools script development training. * Technical support and assistance when writing diagnostic scripts. * Getting new starters trained through self-paced, online Housing Repairs courses

Website

Main site

Latest company news

Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training.

See all the news for this company