After-sales services - Import export

We have an after-sales team at your disposal which can diagnose and troubleshoot any electrical, IT or mechanical problem in the shortest possible timeframe. Depending on the case, we can also offer to install remote control systems that operate via telephone or internet connection, such as Teamviewer, VNC or Cisco VPN Client. As a result, we can perform maintenance operations very quickly on equipment without the need for an on-site visit, regardless of the distance

Designed for fine, precise and intensive small jobs format, the SMART-LAB milling machine is suitable for a wide range of applications: fine machining, plastics, design, rapid prototyping, electronics ... STRENGHTS : • 4 and 5 axes machining of various materials and soft metals: aluminum, brass ... • Open to all CAM software. • Small footprint thanks to the original choice of kinematics. • Precision by kinematic quality: ball screw and rectified rails. • Power through its spindle 500 W - 60000 rpm and brushless servomotors. • Simplicity by its color touch screen. • Autonomous thanks to its integrated compressor. • MÉCANUMÉRIC teams' know-how in design, manufacturing and after-sales service. • Tool diameter from 3 to 0.5 mm. • Standard consumables format. Versatility and compactness for dry and under irrigation machining. Thanks to its built-in compressor, the SMART-LAB only requires an electrical outlet to operate. It can be put on its technical cabinet including a silent...

MARKET RESEARCH AND MARKETING Audits We conduct in-depth interviews with a panel of your customers (current and former). This process is mainly implemented face-to-face, based on an interview guide. We provide you with an in depth assessment and recommendations to increase your customers’ loyalty. Survey We help you or carry out client questionnaires either online, by telephone, face to face or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.