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Keyfax Enquiries Diagnostics helps customer services teams to handle inbound housing enquiries. It is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Customers can easily change the Enquiries diagnostic scripts to fit their housing association’s policies. Keyfax Enquiries comes with a model script set that can be used as-is, but is simple to update or change. Existing Customers use Keyfax Enquiries Diagnostics for handling: Antisocial behaviour An abandoned property An abandoned vehicle Illegal parking Fly tipping Criminal behaviour COVID 19 Services Renting a garage Rent balance enquiries Requesting an aid or adaptation Request for money advice Rearranging an appointment Raising a complaint Registering a compliment Keyfax Enquiries has an easy-to-use interface and simple search function, enabling Customer Service Advisors to help tenants with a wide range of housing enquiries.

In an ever-globalizing world, the ability to provide efficient and prompt problem resolution in a multilingual setting is increasingly becoming a cornerstone of outstanding customer service. Companies that strive to bridge linguistic and cultural barriers stand a better chance of thriving in today’s diverse and interconnected business landscape. Businesses are no longer limited by geographic constraints. With the advent of the internet and global communication networks, companies are now accessible to customers from various linguistic backgrounds. Hence, multilingual customer experience (CX) has become a significant component of effective customer service. A major part of multilingual CX involves addressing and resolving customer issues promptly and efficiently. This article explores the role of prompt problem resolution in multilingual CX and how it enhances customer experience on a global scale.

We believe in providing top-notch outsourcing worldwide. No wonder why we house exceptional technology and management. This is the reason why our clients get back to us with a satisfied and grateful behavior. At Eurocom CX, you will get high-level offshore outsourcing services while going easy on your budget and a minute time zone difference. With the huge cultural relationship between Albania and Europe, we are at the advantage of having no complicated processes, spontaneous availability of resources, and wage arbitrage.

With overwhelming talent accessible in the offshore market, outsourcing digital marketing has become a feasible alternative for many organisations. Businesses can increase their internet marketing and brand recognition for a fraction of the cost compared to recruiting locally.

Our team of specialists will work alongside you to craft the most effective selling solutions complete with back end, online credit card payment processing, sales order processing, call centre systems and customer databases. We work closely with you at every step of the way and will not stop until you are fully satisfied with your finished product. We know that in e-commerce, your category and product pages are the critical decision point for your visitors. Miss out on persuading them here and you will be potentially losing revenue, daily! Ongoing search engine optimisation and digital marketing is therefore key to the success of your ecommerce store. Get us involved right at the very start of your project cycle for best results. begin by contacting us here on + 44 (0)20 7873 2476 today...

MARKET RESEARCH AND MARKETING Audits We conduct in-depth interviews with a panel of your customers (current and former). This process is mainly implemented face-to-face, based on an interview guide. We provide you with an in depth assessment and recommendations to increase your customers’ loyalty. Survey We help you or carry out client questionnaires either online, by telephone, face to face or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.