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Outbound call centre

3 Companies

4 Products

OMFAX SYSTEMS LTD

United Kingdom

Omfax has helped hundreds of Housing organisations to deliver great Housing Repairs and Enquiry services. Housing Associations choose Keyfax because: * Only Keyfax offers Intelligent Scripting for excellent Customer Service. * Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts. * Simple graphical Interface for customer service staff and tenants, which is fully responsive and accessible. * Out-of-the-box integration with portals and all major Housing Management Systems. * Comprehensive reporting on logged repairs and enquiries, and Google Analytics integration with Keyfax Online. * Simple Administration interface for customer service staff to write diagnostic scripts. Housing Organisations also appreciate the service offered by the Omfax team. We like to build long-lasting, mutually rewarding relationships with our customers, who also enjoy: * Quick installation and updates of Keyfax in their networks, or on Omfax Azure Servers. * Support from a ‘Cyber Essentials Certified’ team with years of experience in Housing. * Workshops to turn their repairs and enquiries policies into intelligent scripts. * Consultancy services for experienced Omfax scripters to write the diagnostics for them. * Comprehensive Admin Tools script development training. * Technical support and assistance when writing diagnostic scripts. * Getting new starters trained through self-paced, online Housing Repairs courses

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Keyfax Enquiries Diagnostics

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MESSAGE DIRECT

United Kingdom

Message Direct was established in 1994 and was one of the first companies in the UK to offer a virtual receptionist service. Our Call Centre is based in Ferndown, Dorset where all telephone calls are answered by any one of our highly trained staff. Often many start ups, one-man-bands and smaller business struggle to provide that crucial professional impression due to cash flow problems, time, and simply not having enough members of staff.
CALL CONVERSIONS LTD

United Kingdom

Call Conversions is a call tracking solution that allows you to see where your business phone calls are coming from. With a subscription to our software and a small piece of code on your website, we can give you valuable insights to your business. Not only can we tell you where phone calls have come from on your website, we can tell you how they got to your website. We also can tell you where your offline calls come from.

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Outbound call centre

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3 Companies